2010 Telus Terror

If you were following my FB today, you would have noticed a few updates (ha!) about my mobility provider, Telus, and soemthing I had dubbed the "2010 Telus Terror". Call me over dramatic, call me crazy, call me what you will. But if you had opened your monthly cell phone bill and saw the following numbers, you'd have behaved as I did.

$2175.03

I'll give you a minute to get over your shock.

(1 one thousand, 2 one thousand -- DEEP BREATH -- 3 one thousand) feeling better?

Need me to grab you a paper bag??

I know what you're thinking.

Elsie, WTF!?

Trust  me, I was thinking something incredibly similar.

I'll save you the gory, boring details and jump right to the bullet point meat and potatoes of the story.

1) I got a new phone in June and the guy at the store didn't add my 5 fave numbers that I am allowed to call and text for free.

2) 4 of those five numbers are LONG DISTANCE

3) I talk a lot.

4) Like, a lot a lot.

5) Like, over 2500 mins in a month.

6) That's roughly 42 hours a month, or an hour and a half a day  

7) I told you it was a lot.

8) Telus had a system upgrade, conveniently timed to begin the MOMENT I opened my $2000.00 bill

9) Their system upgrade went awry and they were unreachable for 3 days.

10) I spent over 3 hours on hold today.

11) I heard more than 19 times that I should try back tomorrow

12) I tried back several hours later 18 times.

13) I finally got a hold of them

14) I no longer have a $2000+ cell phone bill.

15) Telus and I are (almost) friends again.

The end.

Elsie P

PS - Moral of the story : Don't just pay your bill as it comes in. Check it out, scrutinize it. You'll thank me.